Return & Refund Policy

Thanks for purchasing from our company. We truly appreciate your patronage. Sadly, we do not offer refunds or exchanges on personal care items.

Whilst we are confident that you’ll be satisfied with the quality & performance of our products, if a manufacturers’ issue occurs, we will be happy to issue you with an INDIE Store Credit following an investigation of the return/refund request. 

Eligibility

• Items must be unused and in saleable condition, including packaging

Time Frame

• Return requests must be initiated within 7 days of purchase

Process

1. Contact us within 7 days at 876-877-6465 or shop@skinbyindie.com
2. Obtain a Return Merchandise Authorization (RMA) confirmation via email
3. Return authorized items (customer is responsible for return shipping costs)
4. Provide us with the shipping and/or tracking information
5. The product must be received and verified before an Indie Store Credit can be issued.

Refunds

• We do not offer cash refunds for personal care items
• Original shipping costs, associated fees, duties, and taxes are non-refundable
• Allow 7 business days for processing returns

Exchanges and Compensation for Damaged/Missing Items

• For damaged or missing items, we offer either a replacement or credit
• Replacements will be shipped to the original shipping address only
• Due to difficulties with international shipping, we offer refunds only for international customers

Important Notes

• Check your order as soon as possible upon receipt
• For damaged items, please take photos of the items, box, and labels and email them to us
• Returns without prior authorization will not be accepted
• All unsolicited products will not be refunded or returned

For inquiries, contact us at shop@skinbyindie.com